洛丽塔

原标题：用暖心服务传递更多温度（人民满意的公务员）山清（右二）和同事围绕“快准稳好”落实退税减税政策，探讨进一步优化服务举措。李露璐摄（人民视觉）纳税人的急难愁盼是她的深情牵挂，群众的满意点赞是她的不懈追求，她就是国家税务总局济南市市中区税务局税源管理一科科长山清。1999年，山清转业到济南市市中区税务局，分配到办税服务厅综合征收岗位，自此干一行，爱一行，专一行，精一行。有的纳税人资料没带全，急得直跺脚；有的纳税人不了解流程，跑了冤枉路……山清看在眼里、记在心里。         Ronald Sakolsky fills a jar with sand from the Mu Us Desert in Inner Mongolia, planning to bring it back to the US, on August 24, 2026. Photo: Lin Xiaoyi
On Monday afternoon, Ronald Sakolsky, an American teacher, set foot once again on the soil of the Mu Us Desert, in the Uxin Banner of Ordos, North China’s Inner Mongolia Autonomous Region. He first came here in 2000. Back then, the land was little more than drifting sand. Today, it is green with trees – a transformation driven by decades of local effort.
He stood within Sakolsky Forest, a woodland formally named to honor his early donation toward local ecological restoration. There, he carried out a plan he had held long before this trip: filling a jar with sand from the desert to bring home to the US.
More than two decades ago, sand was the one thing this place had in abundance. In 1999, when Sakolsky arrived in China as a participant in a bilateral teacher exchange program, he was moved by the tireless efforts of Chinese desert fighter Yin Yuzhen and her husband to curb desertification in the Mu Us Desert. He raised $5,000 – equivalent in 1999 to three years of income for Yin’s entire family – to fund their local tree-planting initiative.
The young saplings bought with that donation have since matured into more than 50,000 full-grown trees, transforming the once desolate, sandy wasteland into a thriving green landscape.
When Sakolsky met Yin at the airport on Sunday, 26 years after his first visit to Inner Mongolia, he joked that he could not take a tree from the Mu Us Desert, but he could slip some sand into his shoes and carry a piece of the land back with him. Now, he had found exactly the sand he wanted – not just any sand, but from a place where persistence had turned desert into life, and where his own name had become part of that story.
“Promise is a promise,” he said. “Ms. Yin made a promise, and she fulfilled it.”
For Sakolsky, the sand is not just dirt. It is a metaphor, a bridge, a shared ground. He plans to tell his grandchildren what it means. “It’s not just a piece of sand in the jar,” he said. “It’s a jar of love.”
He used the jar of sand to symbolize that America and China share a relationship rooted in the same soil. He shook the jar, holding its two ends as if they were the two countries, and said that it shows we’re all on the same planet.
There is an old American joke, he noted, that if you dig a hole deep enough, you will eventually reach China. “We’re all on the same planet,” he said.
Earlier that day, while visiting Yin’s home, he spoke about the need for Americans and Chinese to see each other as family. “All Americans should understand that Chinese people and Americans can be family,” he said. “We can transcend differences if we focus on our common ground. We all love our countries, and we all value loyalty and respect – these are the shared virtues we hold dear.”
As for the sand he collected, Sakolsky said he would treat it as a treasure, alongside all his other precious keepsakes from China. He expects to display it in his living room – a daily reminder of the forest that carries his name and the people who made it grow.
。从提供免费打印机、复印机开始，一点一滴改进完善，如今办税服务厅的功能越来越完善，办税缴费的环境和条件越来越好。2014年，针对纳税人要办事不知到哪里问询、后续需跑多部门办理的难题，山清多方协调，积极推动整合大厅、网站、12366热线、局长信箱等渠道，集中咨询、举报、投诉各类事项，创设“首问责任调度中心”，让纳税人的困难能够第一时间有人听、全程衔接有人办。

B | 如今，山清所在的办税服务厅的服务功能日趋完备，服务方式不断优化，从“自助微厅”线下服务无死角到“泉城码上办”线上服务不打烊，“一站式服务”“一窗通办”“一次办好”，纳税人办事越来越便捷。2016年，营业税改征增值税业务繁忙，她和同事们连续加班。山清带领团队在1个月内完成了3.6万余户纳税人的税种调整以及数百万条数据的调整补录。

C | 2018年，国税地税征管体制改革开启，山清带领队伍定制度、调流程、抓培训、提技能，实现办税服务厅合并后160多人队伍的事合、人合、力合、心合，确保工作衔接有序、办税运转畅通。2022年，为落实党中央、国务院关于实施新的组合式税费支持政策的决策部署，山清再一次闻令而动、冲锋在前。

D | 主动做、靠前做，做深做实宣传，上门送政策服务，努力让企业应知尽知、应知快知，让政策红利“直达快享”。“在我们办税服务厅，哪里有困难，哪里肯定有山清姐！”同事们说。在山清看来，要想做好纳税服务工作，就要有一颗“绣花的心”，大厅工作细微繁琐，关乎百姓切身利益，必须要有绣花的耐心和细致；要有一颗“火热的心”，要通过热情周到的服务，向纳税人传递党和政府的温暖；要有一颗 “攀登的心”，大厅的工作充满挑战，非常考验税务人的智慧和力量，必须勇于进取、不断创新。

E | 新冠肺炎疫情防控中，山清积极报名参加“党员应急突击队”，兢兢业业、坚守岗位，每天都要接听上百个咨询电话，声带受损说不出话，她就在微信里用文字继续为纳税人答疑解惑。今年3月，济南疫情形势再度严峻，基层社区需要志愿者，山清毫不犹豫报了名。连续7天，她坚守在社区核酸检测一线，检测工作间隙，还要赶回单位完成业务工作。用暖心服务传递税务温度，和群众心贴心。一名来办理业务的老中医听到山清哑着嗓子解答问题，他默默写下护嗓药方，留在导税台；一位女大学生慕名来到山清所在的办税服务厅做志愿者，近距离向她学习……“你有所需，我有所应。

F | ”山清说，如今获得全国“人民满意的公务员”的荣誉，更要以“人民满意”为奋斗目标，严格要求自己，担当作为，履职尽责，用更加暖心的服务，不断增强群众获得感。（记者 张洋）《人民日报》（2022年09月13日06版）责编：秦雅楠返回搜狐，查看更多责任编辑：